Documentation
Practical guides for managing your WordPress service, developer workflows, domains, and account support.
Account-specific access: features described here may be gated or unavailable for some services. Use the authenticated customer portal and contact support when an action is not shown.
Account basics
Getting started with burnEngine
Find your customer portal, choose an account, and orient yourself in the WordPress Toolkit.
Read guide →Customer portal and WordPress Toolkit
Understand portal navigation, account selection, site overview, jobs, and available WordPress tools.
Read guide →WHMCS billing and services
Find invoices, balances, and service records in the customer portal.
Read guide →Support tickets and useful diagnostics
Contact support with actionable context while keeping credentials and private data safe.
Read guide →WordPress workflows
Production, staging, and development environments
Select WordPress environments carefully and understand the limits of the clone and sync planner.
Read guide →Deployment and change workflow
A safe workflow for reviewing code changes and validating site updates.
Read guide →WordPress updates and maintenance
Plan routine WordPress maintenance with backups, compatibility checks, and a measured verification loop.
Read guide →Developer tools
Reliability
Domains and integrations
Domains and DNS
View domains and request DNS changes safely through the customer portal.
Read guide →Integrations, authentication, and error handling
Understand gated portal access and safe error reporting without relying on undocumented API contracts.
Read guide →Website connections, email, and certificates
Understand how domain, DNS, email, and HTTPS changes interact with a managed WordPress site.
Read guide →Safety and troubleshooting
Security and responsible access
Protect account access, credentials, site data, and privileged developer tools.
Read guide →Troubleshooting common portal issues
Resolve common sign-in, missing-site, job, and DNS questions with safe next steps.
Read guide →Service status and maintenance
Check account-visible health and distinguish status indicators from a public uptime commitment.
Read guide →